Help Desk Options:

Please review the HELP and Orientation materials and read all the information on these pages BEFORE contacting the Help Desk. If you have thoroughly examined the support  materials and you are still having difficulties -- you have several choices.  

There are two ways to contact our Los Rios eLearning Help Desk -- by phone,  by live chat or by Email to Help Desk.

• To contact the Los Rios eLearning Help Desk by phone:
  • Dial 1-866-353-9451.
  • The system will direct your call to the first available Help Desk staff member.
  • The Help Desk is now staffed 24 hrs a day and 7 days a week. 

• To get help through "live chat" with the Help Desk staff.  
  • You can use the link below.
  •  Link to Live Chat with Help Desk Staff
     

  • To facilitate a prompt solution to your problem, please be sure provide the following information.  

    •   your full name as a registered student and your Los Rios Blackboard login name, 
    •   your instructor's name,
    •  the name of the class in which you are enrolled,
    •  the details of the difficulty  you are experiencing using Los Rios eLearning Blackboard,
    • your computer operating system (Windows XP, 2000, Me, etc. or Macintosh ...), and
    •  the web browser you are using to access the class (Internet Explorer, Netscape, etc.).
       
• To submit a ticket and get an answer by email.  
  • You can use the link below and provide the information below, then click on Request Support.
  •  Link to Help Desk Call Center  Then click on Request Support.
     
  • To facilitate a prompt solution to your problem, please be sure your message includes the following information.  
    •   your full name as a registered student and your Los Rios Blackboard login name, 
    •   your instructor's name,
    •  the name of the class in which you are enrolled,
    •  the details of the difficulty  you are experiencing using Los Rios eLearning Blackboard,
    • your computer operating system (Windows XP, 2000, Me, etc. or Macintosh ...), and
    •  the web browser you are using to access the class (Internet Explorer, Netscape, etc.).

There is also a Student Manual for using Blackboard which is located on the Tools menu inside each course.  This is a generic manual produced by Blackboard and does not have specific information about our server but does have general information about using the features of Blackboard. 

Back to Student Instructions

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Links to College websites:  ARC CRC FLC SCC  and Los Rios CC District